Quill and Quire

Educational Support Specialist

Wiley Published: August 8, 2019
Job Type
Date Posted
Application Deadline


POSITION: Educational Support Specialist

DEPARTMENT: Education Publishing

REPORTS TO: District Manager, Sales

The Company:

We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.


  • Follow up on marketing leads and ensure they are provided to Account Managers
  • Create a task to alert the primary Account Managers of Marketing lead status
  • Provide effective customer service
  • Contribute to the Wiley Marketing Program by developing and executing innovative marketing techniques
  • Provide general sales support to Account Managers, and serve as a second point of contact for the sales team, providing customers and Account Managers with answers to product inquiries
  • Respond to customer requests, answer questions and resolve problems for faculty members
  • Responsible for the integrity of data input and for helping maintain accurate database
  • Provide assistance in creation and management of custom course material processes
  • Invoicing for School Sales as needed
  • Monitor Back-order report & Shipping issues
  • Create DTS sites as needed
  • Invoice CEI sales on a monthly basis
  • Create presentation packages for sales team
  • Invoicing for School Sales as needed


  • At least 1-year professional experience, preferably in the publishing industry
  • Post Secondary education
  • Strong computer skills including Excel, Word, PowerPoint
  • Strong interpersonal skills
  • Creative thinker
  • Effective verbal and written communication skills
  • Strong organization skills and attention to detail
  • Ability to work with strict deadlines
  • Sales experience an asset

Apply here: Wiley - Educational Support Specialist (36574)

We thank you for your interest; however, please note, only candidates selected for an interview will be contacted.

Wiley is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. Please advise Human Resources if you require an accommodation.