Ride the Wave: Take Control in the Acceleration Age

In the past decade or so, the formula for publishing business books has been refined to this: take one well-known personality, offer a route to financial health, and market aggressively. All too often, though, books ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

Self-directed Rrsps: Straight Talk on Making Them Pay off for You

By S.E. Woods

FINANCIAL PLANNING BOOKS have become a fixture of the fall market heralding the tax preparation season to come. The offerings include books of self-promoting advice published by or for mutual fund vendors; better ones merge ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

Caring for Profit: How Corporations Are Taking Over Canada’s Health Care System

By Colleen Fuller

Medicare in Canada has been a hybrid system ever since it began in 1968. Governments pay for health care but the money goes to companies, small business people (such as doctors), and non-profit hospitals that ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

Customer Relationship Management: A Strategic Imperative in the World of E-business

By Stanley A. Brown

I used to joke, when I was working full-time on the sales floor, that I had the phrase “the customer is always right” tattooed on the inside of my eyelids so I would be reminded ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

How to Deliver Excellent Customer Service: A Step-by-step Guide for Every Business

By Julie Olley

I used to joke, when I was working full-time on the sales floor, that I had the phrase “the customer is always right” tattooed on the inside of my eyelids so I would be reminded ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

Dealing with the Customer from Hell: A Survival Guide

By Shaun Belding

I used to joke, when I was working full-time on the sales floor, that I had the phrase “the customer is always right” tattooed on the inside of my eyelids so I would be reminded ... Read More »

October 30, 2003 | Filed under: Politics & Current Affairs

Leave Me by Dying

By Rosemary Aubert

Prequels – the earlier adventures of a series character – are generally written after the author has exhausted the possibilities of the series or the age or personal circumstances of the featured character precludes further ... Read More »

October 16, 2003 | Filed under: Politics & Current Affairs

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Quill and Quire

Ride the Wave: Take Control in the Acceleration Age

Self-directed Rrsps: Straight Talk on Making Them Pay off for You

Caring for Profit: How Corporations Are Taking Over Canada’s Health Care System

Customer Relationship Management: A Strategic Imperative in the World of E-business

How to Deliver Excellent Customer Service: A Step-by-step Guide for Every Business

Dealing with the Customer from Hell: A Survival Guide

Leave Me by Dying

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